Is there a way to select multiple collections to have the same article. Instead of having to add the same article one by one to each collection?
Answered
How to add articles to multiple collections?
Best answer by Roy
Hi @nora c , How are you?
Afraid it's not possible to assign an article to more than one collection.
The best way to do this, copy the article and create a new one :/
Can you describe your use case?
Here some helpful blog post about design help center articles:
https://www.intercom.com/blog/knowledge-base-best-practices//p>
Still waiting for the ability to add an article to multiple collections. Without this, we are having to do so much duplication especially as we have 8 languages.
Why is this still a problem after 4+ years. It’s a very basic ask that would make a real difference to many of us. Having to tolerate and maintain unnecessary duplication takes time that many of us don’t have. The fact that duplicates that need to be constantly updated could miss an update an create a source of confusion for FIN is a prime reason that this feature is important.
Please don’t tell me about FIN’s suggestion tool… have been told about it and so far it hasn’t identified any duplication or conflict in our help centre… i know duplication exists… I struggle with it every day.
Please build this feature. It’s time and quite frankly it shouldn’t have been ignored for this long.
Could this be a feature request addition
Anyone reading this thread, can you please add your voice to this request in the Product wishlist.
So far the issue has over 100 upvotes and 5 years later and this still hasn’t been resolved.
With FIN struggling with duplicated content, this issue has become critical to many.
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