I am running emailcampaigns in mailchimp which include links directly to our articles. The mailchimp campaign report says that one article got 69 clicks, but when i check the report in intercom that article shows only "10" users watching. | Community
Skip to main content
Answered

I am running emailcampaigns in mailchimp which include links directly to our articles. The mailchimp campaign report says that one article got 69 clicks, but when i check the report in intercom that article shows only "10" users watching.

  • August 31, 2020
  • 1 reply
  • 36 views
M

Why is there a difference between both reports and how do I ensure all of the clicks show up on the HC article tally/report?

Best answer by Eric Fitz

Hey there @melanie k​, I'm not familiar with Mailchimp's reporting, but does the number of click reflect unique clicks, or total clicks?

1 reply

Eric Fitz
Employee
Forum|alt.badge.img+5
  • Eric FitzEmployee
  • Employee
  • Answer
  • September 1, 2020

Hey there @melanie k​, I'm not familiar with Mailchimp's reporting, but does the number of click reflect unique clicks, or total clicks?

Terms & ConditionsAccessibility statement