It would be great to see some reporting improvements for articles.
- Article view by language. We are now supporting 7 additional languages in our Knowledge Base. It would be helpful to measure the success of these articles by seeing how many users are viewing the articles in French or Italian, etc.
- Article views by customer. Perhaps this exists already but I can’t find a way to see the number of views by customers to see if an article is being utilized to help customers that are writing in with specific problems.