Knowledge

When just starting off with our Help Center customization, it started off reading "SIMTICS Help Center", but that text in the banner was entirey replaced when I uploaded our logo...so now I've got a blank logo with no words beside it. And then, the looks-to-be-standard "Advice and answers from the SIMTICS Team" doesn't look to be modifiable. Can I not change that? Also, I'd like to be able to add another social media button (Instagram). Can I do that, please?  

I'm trying to paste text into an article and it is only going in as an image that cannot be edited. Anyone else experiencing this? This is a new issue, I've been able to paste test in the past.

Is it possible to extract a direct link to the customer service employee?

So my need is to make sure every word, also the ones with hyperlink, are visible. Let me know ;)

I don’t want to use the default intercom.help domain for my Help Center and want to use my own domain instead, how can I set this up?

I want to show certain articles from my Help Center in the Messenger, how can I set that up?