I would like to be able to insert an interactive flowchart into a help centre article. User would click on a series of graphics or text snippets to follow a path ending with the correct help centre article.
E.g.
Which product do you have?
A, B, C, D
What do you want to do?
A or B
» correct article displayed
Hi
Intercom Help Center articles do not natively support embedding interactive flowcharts or decision trees where users can click through a series of options and be routed to the correct article. The article editor provides formatting options such as text styles, images, videos (from supported platforms), tables, buttons, callouts, code blocks, lists, and collapsible sections. However, it does not support embedding custom HTML, CSS, or JavaScript, and any script tags or unsupported HTML elements are stripped out for security reasons. This means you cannot directly embed interactive widgets, custom-built flowcharts, or third-party decision tree tools that require HTML/JS execution within the article body.
Supported interactive elements are limited to:
I would like to be able to insert an interactive flowchart into a help centre article. User would click on a series of graphics or text snippets to follow a path ending with the correct help for female introvert characteristics article.
E.g.
Which product do you have?
A, B, C, D
What do you want to do?
A or B
» correct article displayed
You can create an interactive flowchart by embedding clickable options (buttons or images) in your help article that guide users through questions. Each choice can trigger the next question or directly display the correct help article. This can be done using simple JavaScript to show/hide content based on user clicks or by using no-code tools like Typeform or Outgrow, which allow embedding interactive decision trees via iframe. Many help center platforms also support widgets or apps for creating guided workflows. Choose the method that fits your platform’s capabilities for the best user experience.
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