Intercom articles not allowing placing Custom Attributes for links | Community
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Intercom articles not allowing placing Custom Attributes for links

  • June 5, 2023
  • 2 replies
  • 104 views
J

I’m passing the window.location.hostname to intercom as custom_attribute as Intercom(“boot”,{appId:”myappId”,myHostName:window.location.hostname}.

in Intercom article , I want to access that myHostName custom_attrubute and append the path like

https://{{myHostName}}/pathtospecificpage.

like above I’m expecting inside an article , as my app will get deployed in different environments like dev,sit and uat, in that case inside intercom article appending the myHostName is must as per my requirement . but currently intercom is not supporting to pass custom_attributes . But this feature is much needed for my requirement.

so please help me to resolve this issue.

Best answer by Racheal

Hey @jagankanipakam Racheal from the support engineer team here👋 

 

First, thanks for all the context here- this is super helpful to know! As you noted, Intercom does not support the ability to insert custom attributes into Articles at this time. But I totally understand where you're coming from here and would love to pass this along as a feature request for the product team. 

Let me know if you have any follow up questions or if you have any additional feedback you'd like me to pass along!

Joseph S.

2 replies

Racheal
Intercom Team
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  • RachealIntercom Team
  • Customer Support Engineer
  • Answer
  • June 9, 2023

Hey @jagankanipakam Racheal from the support engineer team here👋 

 

First, thanks for all the context here- this is super helpful to know! As you noted, Intercom does not support the ability to insert custom attributes into Articles at this time. But I totally understand where you're coming from here and would love to pass this along as a feature request for the product team. 

Let me know if you have any follow up questions or if you have any additional feedback you'd like me to pass along!

J
  • jagankanipakam
  • Author
  • New Participant
  • June 13, 2023

it is an much needed feature for us , please implement it .

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