Intercom "Not found" on free plan

Question

My intercom published articles are no longer showing up - I have been with Intercom for a while so am still on the free plan and until recently they could still be accessed by my customers however I am now getting a “Not Found” error on my public page.Is this because I’m on the free plan?I’m not trying to publish new articles, these are articles that were previously published.

Shauna · Accepted Answer

Hey @Approval Donkey👋🏼 I’ve opened a conversation between you and our support team - someone will be in touch with you to gather as much information as possible to dig into this for you 🙏🏼

Rogier Lommers · Answer

Hey ​@Shauna/ ​@Approval Donkey/ ​@Intercom, we see the same behaviour on our helpcenters. Sometimes a page visit results in a blank page with a “Not found” message on the top-left. What is the status about this? Did you resolve it back then?

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