Intercom "Not found" on free plan | Community
Skip to main content

My intercom published articles are no longer showing up - I have been with Intercom for a while so am still on the free plan and until recently they could still be accessed by my customers however I am now getting a “Not Found” error on my public page.

Is this because I’m on the free plan?

I’m not trying to publish new articles, these are articles that were previously published.

Hey @Approval Donkey 👋🏼 I’ve opened a conversation between you and our support team - someone will be in touch with you to gather as much information as possible to dig into this for you 🙏🏼

Hey ​@Shauna / ​@Approval Donkey / ​@Intercom , we see the same behaviour on our helpcenters. Sometimes a page visit results in a blank page with a “Not found” message on the top-left. What is the status about this? Did you resolve it back then?

 

Terms & Conditions