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Answered

Intercom "Not found" on free plan

  • June 20, 2023
  • 3 replies
  • 340 views
A

My intercom published articles are no longer showing up - I have been with Intercom for a while so am still on the free plan and until recently they could still be accessed by my customers however I am now getting a “Not Found” error on my public page.

Is this because I’m on the free plan?

I’m not trying to publish new articles, these are articles that were previously published.

Best answer by Shauna

Hey @Approval Donkey 👋🏼 I’ve opened a conversation between you and our support team - someone will be in touch with you to gather as much information as possible to dig into this for you 🙏🏼

    Joseph S.
    Nur Nahid

    3 replies

    Shauna
    Intercom Team
    Forum|alt.badge.img+4
    • ShaunaIntercom Team
    • Intercom Team
    • Answer
    • June 23, 2023

    Hey @Approval Donkey 👋🏼 I’ve opened a conversation between you and our support team - someone will be in touch with you to gather as much information as possible to dig into this for you 🙏🏼

    A
    R
    • Rogier Lommers
    • New Participant
    • September 18, 2025

    Hey ​@Shauna / ​@Approval Donkey / ​@Intercom , we see the same behaviour on our helpcenters. Sometimes a page visit results in a blank page with a “Not found” message on the top-left. What is the status about this? Did you resolve it back then?

     

    R
    • Rogier Lommers
    • New Participant
    • September 25, 2025

    ​@Shauna any update? It’s really annoying and our customers are suffering from this.

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