Is it possible to export my articles reports?

Hey @thais​ 👋🏼

Shauna from Intercom Support! Currently there is no way to export the data from the Article Reports section.

This would be a feature request - I will flag this with our Product team for you 🚀 Please provide any feedback or share any context you may have in regards to your use case here at any time and it will be passed along! 

@[Shauna [Intercom Expert]]​ 

Wow, I see. Thank you very much for answering my question. 😃

I work in a customer support team, I'm responsible for developing explanatory articles about our system, our tools and the best way to use them.

Exporting my articles ratings would help me to speed up the evaluation of my results.

Have a great week and happy holidays 🎄

Happy holidays @thais​ !🌲 🎆 🎁

+on this for sure!
The reporting in Intercom on our articles doesn’t allow us to play around with it to get the data we want. 

It would be so helpful to have things like:

Time on page, where they came form to get there, searches they are doing, when they do a search and dont get an article that is helpful, how long they are on a page etc. 

We want to get a sense if our articles are helpful, which ones aren’t getting used, if we need better naming on them, if we need to update others because people aren’t finding what they need. We need to have data on this and it looks like you can get some of it using GA4 but then I need to be able to export them to really dig into the data. just a simple CSV would be great. OR the ability to mess around with them in the platform. Making some customer reports that I can save and come back to to see how things have changed.