Our user/agents first & last names are displayed for all customer interactions. Is there a way to change settings so that when customers interact with agents, they don't see "Joe Smith". Rather they just see "Joe" or "Mr. Smith"?
Answered
Is there a way to hide agent last nams?
Best answer by Diana Tripac
Hi
If you’re interested in hiding your surname, I just did it, if you’d like any other changes just let me know in this thread or private DM.
I hope that helps 🙌
+4- Intercom Team
Hey @mike p12 👋🏼
Each teammate can change their name in their profile here 👇🏼
Just click 'Edit' and remove their last name or change their name and click 'Save' ✨
I hope this helps!
Thanks for the quick reply Shauna.
I/we don't seem to have a "Public Profile". I've gone through the various menus in my profile & settings, and don't see any settings for that (see attached). Is that something that has to be enabled by our account owner/superuser/admin?
Thanks in advance.
+3- Leading the Community @ Intercom
- Answer
Hi
If you’re interested in hiding your surname, I just did it, if you’d like any other changes just let me know in this thread or private DM.
I hope that helps 🙌
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