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Is there an easy way to obtain a word count of all the articles in our Help Center?

  • September 17, 2021
  • 1 reply
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J

We are planning to translate our ~700 help articles to another language and I would like to obtain a word count for what we have written so far to estimate the cost. Is there a way to do this? I suspect we have to use the API or some other script to extract and then use another authoring tool that does word counts?

Best answer by Roy

Hello @julie c11​ 👋,

 

Q - Is there an easy way to obtain a word count of all the articles in our help centre?

A - In Intercom, there is no option to track the word count of all articles. I suggest using Intercom Article API for that, More information can be found here.

 

Please, keep in mind that for translating articles there is an amazing app for that called Lokalise:

https://www.intercom.com/app-store/?app_package_code=lokalise-for-articles/p>

 

Also please check the Intercom blog on the following case:

https://www.intercom.com/blog/not-investing-in-localization-is-costing-you-more-than-you-think//p>

 

I hope the information provided by me will be helpful, let me know if you have any additional questions.

 

Best,

Roy

1 reply

Roy
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  • September 19, 2021

Hello @julie c11​ 👋,

 

Q - Is there an easy way to obtain a word count of all the articles in our help centre?

A - In Intercom, there is no option to track the word count of all articles. I suggest using Intercom Article API for that, More information can be found here.

 

Please, keep in mind that for translating articles there is an amazing app for that called Lokalise:

https://www.intercom.com/app-store/?app_package_code=lokalise-for-articles/p>

 

Also please check the Intercom blog on the following case:

https://www.intercom.com/blog/not-investing-in-localization-is-costing-you-more-than-you-think//p>

 

I hope the information provided by me will be helpful, let me know if you have any additional questions.

 

Best,

Roy

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