This would be incredibly helpful when training new staff or if our internal Support team need guidance on certain procedures. I'd like to include things like how to operate the feature (feature flag) /switch it on or off/potential errors, etc. which will really help as we expand.
Answered
is there any function on Intercom Articles where only my staff can see certain comments or notes for the article?
Best answer by Lisa B11
Hey @adelle 👋
There isn't this feature within the UI at the moment, however it's a great shout for a feature request over @Product Wishlist 🙌
+5- Employee
- Answer
Hey @adelle 👋
There isn't this feature within the UI at the moment, however it's a great shout for a feature request over @Product Wishlist 🙌
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