Knowledge source not deleting despite multiple attempts

Question

We setup a regular sync between our IC instance and an external website for industry-specific content/context. Filtered URL's to be specific to the pages we wanted, but it still resulted in nearly 25k+ pages being ingested; many of them were repeats/duplicates.Since then, we've attempted to delete/remove the source from the Knowledge center pages with no success. It appears to still be going through regular syncs of new content and never fully removes it. When asking Fin, they suggested it would require API intervention. Requesting assistance to have it fully removed.

Tommy Mains · Accepted Answer

Hi, ​@Caden!Since the recurring syncs are gathering up all of your webpages, I recommend disabling those webpages for your AI agent.You can do this pretty quickly and with multiple webpages at a time. Here’s how:Go to the webpage source: Knowledge > Sources > Websites > Your site (same as the image you shared).Click the check box on the far-left end of the webpage’s row. You can do this to as many webpages as you want or go one at a time.Click theChange AI Agent statebutton, which will appear after selecting one or more rows.ClickDisable for AI Agentfrom the dropdown.Repeat forCopilot stateif desired.I’ve done this process for several older blogs before our web team could get to them to apply updates or remove them.

xemewis · Answer

We setup a regular sync between our IC instance and an external website for industry-specific content/context. Filtered URL's to be specific to the pages we wanted, but it still resulted in nearly 25k+ pages being ingested; many of them were repeats/duplicates.Since then, we've attempted to delete or remove the source from the Knowledge Center pages with no success. Content related to Qatar MOI visa inquiry continues to be pulled through regular syncs and is never fully removed. When asking FIN, they suggested that API intervention would be required. We are requesting assistance to have this content completely removed.Hi,The content can’t be fully removed through the Knowledge Center UI alone because the regular sync continues to ingest new pages and preserves duplicates. To completely remove the previously ingested pages and stop future content from syncing, API intervention is required. Your technical team will need to use the API to delete all pages associated with the external source and adjust the sync settings to prevent new content from being added. This approach ensures that both existing and future content from that source are fully removed from your Knowledge Center.

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