We only allow inbound messages in our inbox from users (not visitors) as we want to be able to capture their email etc in order to be able to help them with their query.
It’s therefore annoying that now that we have a help centre, users/visitors are able to start a conversation with us via the ‘did that answer your question?’ block on articles (if they say no).
I wouldn’t mind, but I would want to capture their email automatically at the very least.
It would be much more straightforward if we could just remove this block from all articles. I am OK with this affecting our metrics.