Migrating SalesForce articles into Intercom

Question

Has anyone been able to do this successfully? If so how? I have a lot of screen shots in my articles that I am not able to copy over to the Intercom articles easily.

bernice · Accepted Answer

Hey Sandra!Bernice herefrom the Support Engineering team at Intercom🔧There is currently no native way to migrate articles from Salesforce to Intercom, but a workaround for this would be to usethe Intercom REST API to create new articles on Intercom - you can follow these steps to achieve this:1. Use the Articles API endpoint to create a new article. The endpoint is:https://api.intercom.io/articles2. In the body of the article, HTML is supported and you can add your screenshots using antag with the image URL as thesrcattribute. Make sure the image source is a complete URL (e.g.,https://example.io/image.jpeg) and the file is publicly accessible. Supported file types are PNG, JPEG, SVG, and GIF.Example HTML: Description of the image

3. It's recommended to include a description of your image with analtattribute for accessibility and SEO benefits.For more details on using the Articles API, refer to theIntercom API documentation.

Sandra D'Cruz · Answer

Bernice, Thank you for responding to my inquiry but that is a very cumbersome workflow to upload 1000+ articles with embedded screen shots. I was just looking for an easy way to upload it without having to save each screen shot with this step- tag with the image URL as thesrcattribute. Make sure the image source is a complete URL (e.g.,https://example.io/image.jpeg) and the file is publicly accessible.

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