Opening the messenger chat widget via a link in an article in our Help center

Question

I would like to be able to add a link in one of our articles in the Help center (created in Intercom) that can say “Contact support” if you have more questions. When people click it I would like the link to open the chat widget, instead of adding a “mailto” link. This would work similar as the Javascript API would work in our own app. But since the Help center is hosted and build with Intercom I was wondering if there was a supported way. Am I missing something? Tried searching, couldn’t find this.

bernice · Accepted Answer

Hey @Luis Rodriguez👋There isn't a direct way to trigger the Messenger from a link within a Help Center article itself, however there is a couple of workarounds you can use-One alternative is to set up a Workflow that starts in the Messenger when a customer clicks on a certain element of the page, but this won't open a chat once the customer clicks on the article. Another option is to send customers a link to your Help Center and have the Messenger open automatically when your website loads, using the Javascript method Intercom('show').You also have the option of collecting reactions to yourarticles. If a customer reacts negatively to an article, you can immediately send an automatic reply, which opens up the conversation and gives you a second chance to resolve their problem. Your team can then make quick changes to the article based on this feedback.Hope this helps! 🚀

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