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Outbound redirects

  • April 3, 2023
  • 1 reply
  • 191 views
M

Hey guys, 

I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

Best answer by Daniel M15

Hey @Magdalena Michalak! Daniel from Customer Support Engineering here 🔧 

 

This isn’t something that’s currently supported in our articles product. You could potentially set up something like this with a DNS provider, but Intercom wouldn’t be able to provide steps on the setup. Alternatively, you could just include a space in your current articles to your new Help Center, but this wouldn’t automatically redirect like setting up a CNAME would.

 

Hope this is all clear!

1 reply

Daniel M15
Employee
  • Daniel M15Employee
  • Employee
  • 240 replies
  • Answer
  • April 5, 2023

Hey @Magdalena Michalak! Daniel from Customer Support Engineering here 🔧 

 

This isn’t something that’s currently supported in our articles product. You could potentially set up something like this with a DNS provider, but Intercom wouldn’t be able to provide steps on the setup. Alternatively, you could just include a space in your current articles to your new Help Center, but this wouldn’t automatically redirect like setting up a CNAME would.

 

Hope this is all clear!

Daniel McGovern, Customer Support Engineer @ Intercom


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