support for YouTube tutorials as knowledge sources for FIN AI | Community
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support for YouTube tutorials as knowledge sources for FIN AI

Related products:Knowledge & Help CenterFin & AI
  • February 4, 2026
  • 1 reply
  • 9 views
I

FIN AI currently supports ingesting guides from websites, but does not allow connecting YouTube or other video platforms.

This is a limitation for teams whose documentation includes both text articles and video tutorials. Many customers prefer video guides, and YouTube tutorials are often a key part of support and onboarding content.

Adding support for YouTube URLs would help FIN AI provide more complete and user-friendly answers, reduce repeated questions, and better reflect modern help center content.

1 reply

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Hey ​@Immortal! 

I can see how that would be helpful. Ideally, you'd want your video library content available to Fin as text (snippet, help article, PDF, etc.) to support all learning styles. Unfortunately, as you mentioned, Intercom doesn't support video as a content source just yet. A workaround would be creating a notebook in NotebookLM, which can process video content and transform it into your preferred format. 
 

Types of content NotebookLM can generate:

  • Audio Overview
  • Slide Deck
  • Video Overview
  • Mind Map
  • Reports
  • Flashcards
  • Quiz
  • Infographic
Types of Content that NotebookLM can generate

 

NotebookLM accepts a wide range of source types including PDFs, Google Docs, website links, YouTube videos (via transcript), and plain text, with a file size limit of 500,000 words per source or up to 200MB for local uploads. On the free plan, you get up to 100 notebooks with 50 sources each, and a daily cap of 50 chat queries. If your team is working with a larger video library, it may be worth looking at a paid tier. NotebookLM Pro (bundled with Google AI Pro at $19.99/month) gives you 5x the generation limits and higher model access. Keep in mind that NotebookLM is cloud-only and works exclusively within Google's ecosystem, so it's best suited for teams already using Google Workspace.

Once you have the content in text form, you can feed it to Fin via a PDF, snippet, help article, etc. I hope this helps you with your goal. 

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