Tracking Success of External Content | Community
Skip to main content
Answered

Tracking Success of External Content

  • June 27, 2024
  • 2 replies
  • 123 views
P

Is there a way in the Knowledge Hub to check on how successful individual external items, like FAQs, are like we used to be able to see under Automation?

Best answer by Paco

@Joseph S. Thank you for your help but this isn’t what I was looking for. You used to be able to see your success of the imported content under Fin AI agent but his has changed. I reached out to the support team today and they advised that this is coming to Reports soon :) 

2 replies

Joseph S.
Expert User ✨
Forum|alt.badge.img+6
  • Joseph S.
  • Expert User ✨
  • July 1, 2024

Did you try to look into Reports >> Proactive support » Articles ?

I think this would give you what you need.

Intercom Certified | Consultant | Senior Manager
P
  • Paco
  • Author
  • New Participant
  • Answer
  • July 1, 2024

@Joseph S. Thank you for your help but this isn’t what I was looking for. You used to be able to see your success of the imported content under Fin AI agent but his has changed. I reached out to the support team today and they advised that this is coming to Reports soon :) 

Joseph S.
mateusz.leszkiewicz
Terms & ConditionsAccessibility statement