Most of the screenshots look fuzzy. It's really strange because if I actually click on a screenshot within an article, it opens up nice and big in the next tab and looks super clear, so why in the articles is it not showing up that way?
Answered
Why do screenshots in my articles appear to be fuzzy?
Best answer by Paul M11
Hey @sunny m 👋 Paul here from Intercom Support!
This can often be related to the dimensions of an Article phot. The max size an image for an article can be is 640px and 1200px - if it's outside these dimensions this could be why you're seeing this error.
A workaround I've found useful is to include closer screenshots of what I'd like to highlight.
+5Can you share an example?
- Employee
- Answer
Hey @sunny m 👋 Paul here from Intercom Support!
This can often be related to the dimensions of an Article phot. The max size an image for an article can be is 640px and 1200px - if it's outside these dimensions this could be why you're seeing this error.
A workaround I've found useful is to include closer screenshots of what I'd like to highlight.
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