A coexistence strategy for the Messenger/Fin and first party AI chat tools | Community
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My company is developing its own conversational AI feature. Our tool will be trained on the data that our users have in our product and help them answer questions about it or do analysis on it.

We are now working on how we will have two chat tools co-exist in our product. Aside from making it clear to users which tool to use for which type of question, we’re working on a real estate problem. 

We can use the available launcher location setting to move the launcher to the left, to make room for our first party tool on the right. Though because the information density in our product is loaded to the left, we would rather have the launcher be pinned to the left edge of our chat tool. So two chat tools lined up next to each other on the right. 

It is not clear from the documentation about the custom launcher that we can accomplish this. 
https://www.intercom.com/help/en/articles/2894-create-a-custom-launcher

Does anyone have experience creating a custom launcher that could lend any advice about its capabilities? 

Is anyone else faced with the same situation of needing the Messenger/Fin to coexist with a native chat-based AI tool? 

 

Thank you, 

 

Mark

Hey there ​@Mark Walker! Emily here from Support Engineering at Intercom 👋🏼

 

You can create a custom launcher for the Intercom Messenger and assign it to any button or icon in your app, allowing you to control its placement - including pinning it to the left edge of your own chat tool, so both chat tools are lined up on the right. This is done by:

  • Adding an HTML element (e.g., a button or icon) where you want the Messenger launcher to appear.
  • Assigning an ID or class to that element.
  • Setting the custom_launcher_selector property in your Intercom settings to target that element (e.g., custom_launcher_selector: '#my_custom_link').

You can also disable the standard launcher so only your custom launcher appears. This approach gives you full flexibility over the launcher's position and appearance, making it suitable for your use case of coexisting chat tools. For more details, see the custom launcher documentation 👈🏼

​@Emilygav, thank you for your answer to my question! It sounds like we can do what we want to do. I’ve shared it with our product team.

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