Hey there @Mark Walker! Emily here from Support Engineering at Intercom 👋🏼
You can create a custom launcher for the Intercom Messenger and assign it to any button or icon in your app, allowing you to control its placement - including pinning it to the left edge of your own chat tool, so both chat tools are lined up on the right. This is done by:
- Adding an HTML element (e.g., a button or icon) where you want the Messenger launcher to appear.
- Assigning an ID or class to that element.
- Setting the
custom_launcher_selector property in your Intercom settings to target that element (e.g., custom_launcher_selector: '#my_custom_link').
You can also disable the standard launcher so only your custom launcher appears. This approach gives you full flexibility over the launcher's position and appearance, making it suitable for your use case of coexisting chat tools. For more details, see the custom launcher documentation 👈🏼
@Emilygav, thank you for your answer to my question! It sounds like we can do what we want to do. I’ve shared it with our product team.
@Emilygav good stuff. Is it possible to do both of these things? So, anchor the launcher to a specific component in our UI but then also allow users to pull it up from a custom launcher if they were not on the page we’ve anchored it to, for example?
