Creating Zendesk Tickets at the end of a conversation is impossible | Community
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Hi,

I created data connector to connect Intercom to Zendesk and tested it. It creates a Zendesk ticket at that testing phase. 

Then I created a workflow where I trigger the Zendesk data connector if the customer requests talking to a human and offer to add Name and Email. There are two paths: first path (A, when selected, tells the requester that a ticket was created and second path (B) in case the ticket creation has failed.

In the preview, it shows that path A was selected and a ticket was created (without receiving concretely a ticket on Zendesk but this is fine since it is preview). When I make live test, it shows always path B i.e. connection to Zendesk has failed. There are no logs shown in the Intercom account. It is impossible to debug I contacted you since last Friday to get human assistance and I followed all the instructions then silent radio for 24 hours.  We are paying a lot of money for a service not working as announced and with no assistance. On our way to cancel subscription if no solution found on this channel. 

Hi ​@Mimi12 ! Ebenezer here from Engineering Support👋.

To help us pinpoint the cause of the live connection failure, could you confirm whether there have been any recent changes to your Zendesk account permissions, API credentials, or authentication settings since you first set up and tested the connector? Additionally, are you seeing any error messages or status codes—either in Intercom or Zendesk—when the live ticket creation fails, even if they’re not in the standard logs?

Hi ​@Mimi12 👋 If you go ahead and test the data connector once again with sample data in Intercom UI, what is the response you get for your request? 

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