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Has anyone found an efficient way to handle holiday hours (being closed for one day or limited hours)?

  • September 14, 2020
  • 2 replies
  • 348 views

  • New Participant
  • 4 replies

I am finding it time consuming to have to update all my hours just to be closed or be opened limited hours on one day.

Best answer by Jennifer B11

It isn't ideal but I save these and find I can often reapply them. Only takes me a couple of minutes to apply them to each of my team inboxes. 2020-09-15_21-09-49

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  • Expert User
  • 1152 replies
  • September 14, 2020

Hi @jasmyn​ 👋

 

You know it's hard to update all working hours for on day 😕 In Intercom it's not yet possible to just define holidays by date (Or even use country base holidays, like google calendar) but you can set-up bot for this and add not in messenger:

Intercom-Out of the office

 

I Think that define holidays by entering dates will be a nice feature, Google calendar has such feature inserting all public holidays by country. 

You should submit this feedback to @Product Wishlist​ , maybe someone from Intercom product team see this suggestion.

 

Hope this helps in you case.


  • New Participant
  • 3 replies
  • Answer
  • September 16, 2020

It isn't ideal but I save these and find I can often reapply them. Only takes me a couple of minutes to apply them to each of my team inboxes. 2020-09-15_21-09-49


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