We use Fin AI to handle conversations. What we want to do is when Fin AI routes to a human, it gets put in the unassigned conversations bucket and we want to get notified when that happens. Is there anything specific we can use?

I did notice intercom has desktop notifications, but that really depends on our user’s alert settings as well. We originally used a workflow to message a slack channel for all new conversations and replies. However I can’t find any webhooks that trigger when a conversation is moved into unsassigned.