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Answered

How to increase the chat widget size and adding custom text

  • June 28, 2023
  • 1 reply
  • 783 views

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Is it possible to increase the size of the Chat widget and add a help text as “Chat support”? Kindly advice?

Best answer by cameron.gumley

Hi @Nandini -- Cam from the Intercom Support Engineering team here 👋

When you say “Chat widget” are you referring to the window the Messenger appears in when it is ‘opened’? Or are you perhaps referring to the Launcher icon for the Messenger - this one👇?

At present it’s not possible to change or customise the size of the window Messenger appears in when it is opened. However, it certainly is possible to customise the appearance of the Launcher icon by creating a Custom Launcher 👍 This guide walks you through how to set this up and includes links to the relevant spots in our Dev Docs for more details. 

Let me know how you go and if you have any follow-up question on this 😁

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  • Intercom Team
  • 109 replies
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  • June 30, 2023

Hi @Nandini -- Cam from the Intercom Support Engineering team here 👋

When you say “Chat widget” are you referring to the window the Messenger appears in when it is ‘opened’? Or are you perhaps referring to the Launcher icon for the Messenger - this one👇?

At present it’s not possible to change or customise the size of the window Messenger appears in when it is opened. However, it certainly is possible to customise the appearance of the Launcher icon by creating a Custom Launcher 👍 This guide walks you through how to set this up and includes links to the relevant spots in our Dev Docs for more details. 

Let me know how you go and if you have any follow-up question on this 😁


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