Intercom takes too long to load when booted with user details

Question

Hi,In our application, we initialize Intercom on page load. When user logs in, we shutdown the existing Intercom instance and boot again with user details. The messenger is loaded through a custom launcher. When the messenger show() is triggered, it seems the messenger doesn't even begin to load for quite some time as seen from the Network tab in dev tools. This makes it looks like as if the customer support chat is not working in our application, which is frustrating. Could you please help us debug this issue? We use the @intercom/messenger-js-sdk package.

Ryan Parker · Accepted Answer

Hey ​@Lihini Senanayake- please reach out to our team via the Messenger so we can take a better look at your configuration. Thank you!

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