​@Aman Ketebo  This is definitely doable but you’ll probably want to use Views or Team Inboxes to handle this use case, it depends what information you’ve got available in Intercom already or how you can get the data into the Workspace for your needs. 

Easiest options out of the box might be the subscription tier using Stripe, since you do have this data on the user profile and you could setup a workflow to route these users to some sort of VIP support -- or -- if you have SLAs in your Intercom plan, you could configure special SLAs for these users then they will be highlighted in the general inbox with color labels and count down timers etc. 

Hope this helps as a starting point, Workflows will definitely give you a lot of power in this area for routing and handling based on any audience variables.   Feel free to reach out if you’d like help digging deeper on this. 

I’ll look into this, thanks Nathan!

Dang I’m not on the upper level plans to make the workflows live or to have access to creating SLAs. Seems super niche but maybe there’s a chrome extension for this out there. Either way thanks again.

​@Aman Ketebo you should have access to workflows on most if not all the plans but yes the SLAs are an upgrade usually. 

If you don't have workflows maybe look to see if you are on an older plan and maybe you can get access to these things by chatting with support about the newer plan types.