Is there a way to highlight high-value customers inside the Intercom inbox?

Question

Curious if Intercom has a feature (or workaround) that can visually highlight high-LTV customers in the inbox view — maybe the top 10% based on spend or subscription tier? I currently use Stripe for payment processing but the Stripe integration doesn’t seem to have this feature.Basically, I’m trying to make sure support agents can instantly spot who’s worth prioritizing or giving more attention to, especially when ticket volume spikes.Does anyone currently do this, or is there a native feature I might’ve missed?

Nathan Sudds · Accepted Answer

​@Aman Ketebo This is definitely doable but you’ll probably want to use Views or Team Inboxes to handle this use case, it depends what information you’ve got available in Intercom already or how you can get thedata into the Workspace for your needs.Easiest options out of the box might be the subscription tier using Stripe, since you do have this data on the user profile and you could setup a workflow to route these users to some sort of VIP support -- or -- if you have SLAs in your Intercom plan, you could configure special SLAs for these users then they will be highlighted in the general inbox with color labels and count down timers etc.Hope this helps as a starting point, Workflows will definitely give you a lot of power in this area for routing and handling based on any audience variables. Feel free to reach out if you’d like help digging deeper on this.

Aman Ketebo · Answer

I’ll look into this, thanks Nathan!

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