Hi Intercom Support Team,

From the past few days, I’ve noticed what seems to be a bug in Intercom. Previously everything was working fine, but now I consistently see the following issue:

After successfully initializing Intercom in my app, the first call to showNewMessage(message) never pre-populates the message in the chat window. Even if I wait a few minutes after initialization, the first call does not fill in the content.

Only on the second call to showNewMessage(message) does the message appear as expected.

For example, in Chrome DevTools, if I run:

Intercom('showNewMessage', 'pre-populated message comes here');

The first attempt fails, and the second attempt succeeds.

This behavior is new — previously the first call worked correctly. Could you please help investigate this and let me know if it’s a known issue or if there is a fix planned?

Thanks a lot for your support!

Best regards,
HBQ