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We’re using react-native and the SDK version 8.5.0 on iOS 15+

When our app boots, the user is logged out, so we run `Intercom.loginUnidentifiedUser()`

The user then clicks Chat and we present intercom via `Intercom.present();`

We then have a workflow/setting enabled for intercom to ask for the users email address (they’re not logged in)

But when the input appears, you cannot click on it, if you do, it just toggles the timestamp on the input.

 

 

No matter how often we try click it, it doesn't work, we’ve tried on simulator, on device - multiple devices of diferent models and non of them work.

 

Please advise.

Hey ​@Owen Melbourne Paul here from support engineering.

Please reach out to us through the Messenger so we examine this issue in greater detail.

With all of these types of issues please let us know the versions you are working with and any stack traces that we may find useful.

Hey ​@Owen Melbourne Paul here from support engineering.

Please reach out to us through the Messenger so we examine this issue in greater detail.

With all of these types of issues please let us know the versions you are working with and any stack traces that we may find useful.

Hi,


What other versions would you like to know outside of what I shared originally?

Unfortunately there’s no stack traces as nothing is throwing an error, its just not doing anything :D

Thanks

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