@thepgb If I’m understanding your request, what might work well for you in this case is to setup a Workflow or Outbound chat to auto-launch popup message with helpful information for that user and then they could chat with your team in response to that message.
Here’s an example from outbound where you can see the When to send: and Where to send: triggers and audience setup.
If you have the button click’s setup to fire an event in Intercom then you could trigger based on this, if not you could use the Profile URL and/or time on page to pop up something relevant after they have been on the page for a few seconds.
If you are using a Product Analytics tool like Posthog for example, you could pass those events to Intercom using an integration and then when they click the button you’d receive that notification and could trigger the popup as well.
Here’s more info on passing events to Intercom in general.
Hope this helps!
Thank you for the reply Nathan, very helpful!
This seems like the kind of setup that would be useful. Anecdotally, I'm sure I’ve experienced the flow I outlined but just needed help with the mechanics. I will take another look and hopefully we can make it work.
Thanks again.
