Hello again @Rob Walker, Sean from the intercom support team here again 👋
The version in the example uses version 7 but the React Native repo is currently on version 9.1.2 could you try this again with the newer version as this should not happen on later version of the SDK.
@Sean M I think you may have been replying to a different message there!
My question/issue is regarding the fact that the preview text is invisible in the in-app message notification on Android + expo, as can be seen in the screenshot I attached
Hi @Rob Walker Yes I did! I edited my answer for your question, sorry about that!
Hello again @Rob Walker, Sean from the intercom support team here again 👋
The version in the example uses version 7 but the React Native repo is currently on version 9.1.2 could you try this again with the newer version as this should not happen on later version of the SDK.
@Sean M I am seeing this with `"@intercom/intercom-react-native": "^9.1.2",` both in our actual app implementation, and in the `expo-example`.
The screenshot was taken with `"@intercom/intercom-react-native": "^9.1.2",`
@Sean M Please let me know if you require any additional assistance in replicating this issue
I was hopeful that tis issue was fixed in 9.2.0 - https://github.com/intercom/intercom-react-native/releases/tag/9.2.0 but unfortunately, the same issue still persists.
I’ve replicated the issue using your own `expo-example` (see below for detailed replication steps)
Screenshot taken from the example app on an Android physical device - device is running in Dark Mode, with no light/dark preference set in the example app. See the missing text in the in-app message at the bottom of the screen. I won’t share the URL to the specific message publicly, but contact me for the message URL if it’s helpful.
Detailed replication instructions:
- Clone https://github.com/intercom/intercom-react-native.git
- cd into `examples/expo-example`
- Edit package.json to specify the version of `@intercom/intercom-react-native` as `9.2.0) (to rule out any differences between local and published package)
- Run `pnpm i`
- Edit `config/intercom.config.ts` to add `appId` and API keys
- Add relevant `google-services.json` file
- Edit app.json:
- update `scheme`
- update `android.googleServicesFile`
- update `android.packages`
- Run `npx expo run:android`
- Using the test app UI, ensure that the Push permissions are allowed, and that the push token is sent to Intercom
- Using the test app UI, login as an unidentified user, or use an email address, and start an Intercom conversation.
- Respond to the message from within Intercom
- The in-app message will be displayed in the test app, with the actual message text missing (see screenshot above) 💥
FYI: I duplicate of this issue has also been reported at
with some additional info that may be helpful in debugging.
I’m not sure why this thread keeps having a ‘Best answer’ assigned, as this issue is unresolved.
Has anyone at Intercom attempted to replicate it yet (I’ve supplied detailed replication steps)?
Another Intercom customer issue with the same issue -
@Sean M Is there any response from Intercom? I would love to get this issue fixed in our app
