[Android][Intercom SDK - 17.3.1] FileNotFoundException | Community
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[Android][Intercom SDK - 17.3.1] FileNotFoundException

  • January 8, 2026
  • 2 replies
  • 73 views

Hello,

 

I wanted to report a crash that we have in our application.

I don’t know when it happens but it seems to be caused when the SDK try to download an attachment and the file isn’t available.

Stacktrace:

 Fatal Exception: java.io.FileNotFoundException: https://xxx-support.intercom-attachments.eu/i/o/file.pdf
at com.android.okhttp.internal.huc.HttpURLConnectionImpl.getInputStream(HttpURLConnectionImpl.java:255)
at com.android.okhttp.internal.huc.DelegatingHttpsURLConnection.getInputStream(DelegatingHttpsURLConnection.java:211)
at com.android.okhttp.internal.huc.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:30)
at io.intercom.android.sdk.ui.preview.ui.PreviewUriKt$loadFilesAsBitmaps$1$1.invokeSuspend(PreviewUri.kt:252)
at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:34)
at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)
at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.java:124)
at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:89)
at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.java:586)

It seems the SDK doesn’t handle this case.

New versions doesn’t seem to solve the issue.

2 replies

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  • Intercom Team
  • January 27, 2026

Hi ​@Florian LE FICHER, Seán here from the Intercom engineering support team, thanks for bringing this to our attention.

I have taken a look at the code base and the fix for this was added just 6 days ago the latest version is 17.4.2Do reach out if this is still an issue and we can open a Conversation and take a look at it closer but the change in the latest version should solve this error.


Hello ​@Sean M, thanks for the notice.
We’ll monitor the impact of this update on our next release and update this thread if we see any change.