It sounds like what’s happening is that the Intercom survey UI is being treated as its own activity on Android, so when you hit the back button it doesn’t fully clear out. That’s why you end up being dropped back into the Intercom screen again.
Intercom.client().hideIntercom() is mainly for hiding the Messenger launcher, not for force-closing active activities like surveys.
A couple of things you could try:
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Call Intercom.client().logout() if you want to fully reset/dismiss the session (a bit heavy-handed, but it clears everything).
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Wrap the survey launch in your own activity, so the back press closes your wrapper instead of bringing Intercom back up.
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If this feels like buggy behavior in the SDK (since the close button works but back navigation doesn’t), I’d flag it to Intercom Support with the SDK version and logs so they can confirm if it’s a regression in 17.1.0.
