Can't close pinned articles from landing page on iOS | Community
Skip to main content

On the intercom landing page, we have some pinned articles. If you open the pinned article, and try to tap the "X" button, it will not close the article. However, swiping down will still allow you to close that article. This behavior only occurs on iOS - it does not occur on Android.

Some notes:

  • If you go from the landing page and select the "Help" to go to the collection of articles (rather than the pinned article on the landing page), then those articles CAN be closed via the "X" button.
  • This behavior occurred on the latest react native SDK version, 19.1.2
  • We checked and found we had to regress to 19.0.3 to resolve the problem - however we cannot use this older version, otherwise we will lose the iOS 26 changes.

Hi ​@Anna Ahn, Seán here from the Intercom engineering support team 👋 how are you doing today?

Thanks for reaching out about this and giving the detail. Can you tell me what intercom-react-native sdk version you’re on? Currently the latest one is 9.2.0 if this is happening on the latest version I mat pass this to the support team to take a further look.

Hi ​@Sean M, Emily from Support Engineering in Dublin has reached out to me via email and raised a ticket to add to their backlog. She said she would keep me posted of any progress. Thank you.

Good catch — sounds like a regression in SDK 19.1.2. Likely tied to the new modal handling changes on iOS 26. The team should check touch event propagation for the close button overlay.

Thanks ​@Anna Ahn you’re in good hands there!

Many other reports:

 

Terms & ConditionsAccessibility statement