On the intercom landing page, we have some pinned articles. If you open the pinned article, and try to tap the "X" button, it will not close the article. However, swiping down will still allow you to close that article. This behavior only occurs on iOS - it does not occur on Android.Some notes:If you go from the landing page and select the "Help" to go to the collection of articles (rather than the pinned article on the landing page), then those articles CAN be closed via the "X" button. This behavior occurred on the latest react native SDK version, 19.1.2 We checked and found we had to regress to 19.0.3 to resolve the problem - however we cannot use this older version, otherwise we will lose the iOS 26 changes.

Hi again just wanted to say for anyone seeing similarthat these issues should now be resolved in the later versions. Current latest version is19.3.2upgrading to this should solve these problems with articles.

Hi @Anna Ahn,Seán here from the Intercom engineering support team 👋 how are you doing today?Thanks for reaching out about this and giving the detail. Can you tell me what intercom-react-native sdk version you’re on? Currently the latest one is9.2.0if this is happening on the latest version I mat pass this to the support team to take a further look.

Can't close pinned articles from landing page on iOS

Can't close pinned articles from landing page on iOS | Community

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded