We’re presenting Intercom articles with Intercom.presentContent(content) . Everything was working well in version 8.8.0 but after bumping to 9.x, the close button at the top article header is broken in iOS and doesn’t respond to taps. The only way to close the article is to drag the overlay down (which is something that might not be obvious for every user). It is working correctly on Android.
Answered
Close button non-responsive for intercom-react-native 9.x
Best answer by Paul Byrne
Hi
To fix this, please upgrade the Intercom iOS SDK to the latest stable release (19.x). This line includes multiple presentation/Article fixes and restores the close button behavior. If you can’t jump to 19.x right away, updating at least to ≥10.0.2 also resolves Article presentation issues from earlier majors.
After upgrading, rebuild and retest the Article close button. If you need a short-term UX bridge while upgrading, you can add an app-level “Close” that calls Intercom.dismiss().
+7- Intercom Team
- Answer
Hi
To fix this, please upgrade the Intercom iOS SDK to the latest stable release (19.x). This line includes multiple presentation/Article fixes and restores the close button behavior. If you can’t jump to 19.x right away, updating at least to ≥10.0.2 also resolves Article presentation issues from earlier majors.
After upgrading, rebuild and retest the Article close button. If you need a short-term UX bridge while upgrading, you can add an app-level “Close” that calls Intercom.dismiss().
Thank you
Unfortunately I’m not under control of the exact iOS SDK that we use. We have a managed Expo project and only include @intercom/intercom-react-native dependency in there.
Can we expect that the bug will be solved in the new version of @intercom/intercom-react-native as well?
intercom-react-native 9.1.2 embeds iOS SDK 19.2.1 and this issue still persists when opening an article directly with Intercom.presentContent(IntercomContent.articleWithArticleId("132456"))
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