Hi @Selma Paul here from support engineering to help you out 🤝
To fix this, please upgrade the Intercom iOS SDK to the latest stable release (19.x). This line includes multiple presentation/Article fixes and restores the close button behavior. If you can’t jump to 19.x right away, updating at least to ≥10.0.2 also resolves Article presentation issues from earlier majors.
After upgrading, rebuild and retest the Article close button. If you need a short-term UX bridge while upgrading, you can add an app-level “Close” that calls Intercom.dismiss().
Thank you @Paul Byrne !
Unfortunately I’m not under control of the exact iOS SDK that we use. We have a managed Expo project and only include @intercom/intercom-react-native dependency in there.
Can we expect that the bug will be solved in the new version of @intercom/intercom-react-native as well?
As always, incredible lack of QA from Intercom! A CLOSE BUTTON. Seriously.
intercom-react-native 9.1.2 embeds iOS SDK 19.2.1 and this issue still persists when opening an article directly with Intercom.presentContent(IntercomContent.articleWithArticleId("132456"))
