Fatal Exception on showing Intercom in 14.0.3 (AndroidX Compose UI Framework)

Question

We are trying to upgrade from Intercom 8.x to Intercom 14.0.3 and getting the following error on calling Intercom.client().present(IntercomSpace.Home);2022-12-11 17:54:11.415 13331-13331/com.x.y E/AndroidRuntime: FATAL EXCEPTION: main
    Process: com.x.y, PID: 13331
    java.lang.IncompatibleClassChangeError: Found interface androidx.compose.ui.graphics.drawscope.DrawScope, but class was expected (declaration of 'androidx.compose.ui.graphics.drawscope.DrawScope' appears in /data/app/~~055VLuai5T4CYOE8PxFBWA==/com.x.y-HBBsMBMGuNiKkrQsODOALw==/base.apk)
        at androidx.compose.ui.graphics.drawscope.DrawScope.drawRect-n-J9OG0$default(DrawScope.kt:410)
        at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:132)
        at io.intercom.android.sdk.m5.IntercomStickyBottomSheetKt$Scrim$1$1.invoke(IntercomStickyBottomSheet.kt:131)
        at androidx.compose.ui.draw.DrawBackgroundModifier.draw(DrawModifier.kt:104)
        at androidx.compose.ui.node.BackwardsCompatNode.draw(BackwardsCompatNode.kt:381)
        at androidx.compose.ui.node.LayoutNodeDrawScope.draw-x_KDEd0$ui_release(LayoutNodeDrawScope.kt:92)
        at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:371)
        at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:360)
        at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:236)
        at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:368)
        at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:360)
        at androidx.compose.ui.node.LayoutNode.draw$ui_release(LayoutNode.kt:840)
        at androidx.compose.ui.node.InnerNodeCoordinator.performDraw(InnerNodeCoordinator.kt:151)
        at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:368)
        at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:360)
        at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:236)
        at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:368)
        at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:360)
        at androidx.compose.ui.node.LayoutNode.draw$ui_release(LayoutNode.kt:840)
        at androidx.compose.ui.node.InnerNodeCoordinator.performDraw(InnerNodeCoordinator.kt:151)
        at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:368)
        at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:360)
        at androidx.compose.ui.node.LayoutModifierNodeCoordinator.performDraw(LayoutModifierNodeCoordinator.kt:236)
        at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:368)
        at androidx.compose.ui.node.NodeCoordinator.access$drawContainedDrawModifiers(NodeCoordinator.kt:58)
        at androidx.compose.ui.node.NodeCoordinator$invoke$1.invoke(NodeCoordinator.kt:397)
        at androidx.compose.ui.node.NodeCoordinator$invoke$1.invoke(NodeCoordinator.kt:396)
        at androidx.compose.runtime.snapshots.Snapshot$Companion.observe(Snapshot.kt:2139)
        at androidx.compose.runtime.snapshots.SnapshotStateObserver$observeReads$1$1.invoke(SnapshotStateObserver.kt:130)
        at androidx.compose.runtime.snapshots.SnapshotStateObserver$observeReads$1$1.invoke(SnapshotStateObserver.kt:126)
        at androidx.compose.runtime.SnapshotStateKt__DerivedStateKt.observeDerivedStateRecalculations(DerivedState.kt:341)
        at androidx.compose.runtime.SnapshotStateKt.observeDerivedStateRecalculations(Unknown Source:1)
        at androidx.compose.runtime.snapshots.SnapshotStateObserver.observeReads(SnapshotStateObserver.kt:126)
        at androidx.compose.ui.node.OwnerSnapshotObserver.observeReads$ui_release(OwnerSnapshotObserver.kt:120)
        at androidx.compose.ui.node.NodeCoordinator.invoke(NodeCoordinator.kt:396)
        at androidx.compose.ui.node.NodeCoordinator.invoke(NodeCoordinator.kt:58)
        at androidx.compose.ui.platform.RenderNodeApi29.record(RenderNodeApi29.android.kt:180)
        at androidx.compose.ui.platform.RenderNodeLayer.updateDisplayList(RenderNodeLayer.android.kt:298)
        at androidx.compose.ui.platform.RenderNodeLayer.drawLayer(RenderNodeLayer.android.kt:239)
2022-12-11 17:54:11.416 13331-13331/com.x.y E/AndroidRuntime:     at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:355)
        at androidx.compose.ui.node.LayoutNode.draw$ui_release(LayoutNode.kt:840)
        at androidx.compose.ui.node.InnerNodeCoordinator.performDraw(InnerNodeCoordinator.kt:151)
        at androidx.compose.ui.node.NodeCoordinator.drawContainedDrawModifiers(NodeCoordinator.kt:368)
        at androidx.compose.ui.node.NodeCoordinator.draw(NodeCoordinator.kt:360)
        at androidx.compose.ui.node.LayoutNode.draw$ui_release(LayoutNode.kt:840)
        at androidx.compose.ui.platform.AndroidComposeView.dispatchDraw(AndroidComposeView.android.kt:1005)
        at android.view.View.draw(View.java:22707)
        at android.view.View.updateDisplayListIfDirty(View.java:21579)
        at android.view.View.draw(View.java:22435)
        at android.view.ViewGroup.drawChild(ViewGroup.java:4528)
        at android.view.ViewGroup.dispatchDraw(ViewGroup.java:4289)
        at android.view.View.draw(View.java:22707)
        at android.view.View.updateDisplayListIfDirty(View.java:21579)
        at android.view.View.draw(View.java:22435)
        at android.view.ViewGroup.drawChild(ViewGroup.java:4528)
        at android.view.ViewGroup.dispatchDraw(ViewGroup.java:4289)
        at android.view.View.draw(View.java:22707)
        at android.view.View.updateDisplayListIfDirty(View.java:21579)
        at android.view.View.draw(View.java:22435)
        at android.view.ViewGroup.drawChild(ViewGroup.java:4528)
        at android.view.ViewGroup.dispatchDraw(ViewGroup.java:4289)
        at android.view.View.draw(View.java:22707)
        at android.view.View.updateDisplayListIfDirty(View.java:21579)
        at android.view.View.draw(View.java:22435)
        at android.view.ViewGroup.drawChild(ViewGroup.java:4528)
        at android.view.ViewGroup.dispatchDraw(ViewGroup.java:4289)
        at android.view.View.draw(View.java:22707)
        at com.android.internal.policy.DecorView.draw(DecorView.java:820)
        at android.view.View.updateDisplayListIfDirty(View.java:21579)
        at android.view.ThreadedRenderer.updateViewTreeDisplayList(ThreadedRenderer.java:534)
        at android.view.ThreadedRenderer.updateRootDisplayList(ThreadedRenderer.java:540)
        at android.view.ThreadedRenderer.draw(ThreadedRenderer.java:616)
        at android.view.ViewRootImpl.draw(ViewRootImpl.java:4525)
        at android.view.ViewRootImpl.performDraw(ViewRootImpl.java:4245)
        at android.view.ViewRootImpl.performTraversals(ViewRootImpl.java:3374)
        at android.view.ViewRootImpl.doTraversal(ViewRootImpl.java:2179)
        at android.view.ViewRootImpl$TraversalRunnable.run(ViewRootImpl.java:8787)
        at android.view.Choreographer$CallbackRecord.run(Choreographer.java:1037)
        at android.view.Choreographer.doCallbacks(Choreographer.java:845)
        at android.view.Choreographer.doFrame(Choreographer.java:780)
        at android.view.Choreographer$FrameDisplayEventReceiver.run(Choreographer.java:1022)
        at android.os.Handler.handleCallback(Handler.java:938)
        at android.os.Handler.dispatchMessage(Handler.java:99)
        at android.os.Looper.loopOnce(Looper.java:201)
        at android.os.Looper.loop(Looper.java:288)
        at android.app.ActivityThread.main(ActivityThread.java:7842)
        at java.lang.reflect.Method.invoke(Native Method)
        at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run(RuntimeInit.java:548)
        at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:1003)We are on JDK 11 and Kotlin 17.1.0. We have matched the app gradle of the sample application on GitHub except for JDK 8 (we are on 11). We are also forcing androidx.compose 1.3.1 via the resolutionStrategy block i.e.configurations.all {
    resolutionStrategy.eachDependency { details ->
        def requested = details.requested
        if (requested.module.toString() == 'androidx.compose.ui:ui') {
            details.useVersion '1.3.1'
        }
    }
}We have also tried all the clean, rebuild, delete build folder, etc options. Any ideas for a resolution on this issue? Thanks,Ross

Daniel M15 · Accepted Answer

Hey @ross b12​! Daniel from Customer Support Engineering here &#128295;Can you please try updating to V14.0.4 and letting me know if it helps? If not, could you contact us about this via the Messenger, sharing your device and OS version, noting any plugins or third party apps used in your app? We may need to troubleshoot this further and request sensitive info that is not suitable to share in a public forum. Thanks!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded