I got this error "Domain=NSCocoaErrorDomain Code=4864". Has anyone else found this error?. And Please, help me.

Question

[Intercom] Error unarchiving Object: Error Domain=NSCocoaErrorDomain Code=4864 "*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL" UserInfo={NSDebugDescription=*** -[NSKeyedUnarchiver _initForReadingFromData:error:throwLegacyExceptions:]: data is NULL}

Daniel M15 · Accepted Answer

Hey @Saowaluck Tussakorn! Daniel from Customer Support Engineering here 🔧The error you are seeing relates to Identity Verification. Specifically, there is a problem with the user_hash value you are sending; the value does not match what Intercom is expecting. You can find the full guide on setting up this functionality here - don’t forget to use our built-in calculator to check that the user_hash values that you are sending match the expected value in Intercom.

Shauna · Answer

Hey @Saowaluck Tussakorn👋🏼 Shauna here from Intercom Support!Could you provide additional context on where exactly you get this error? What are you doing when you get this error?We can check this out for you 👀

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