Intercom.presentMessageComposer(initialMessage) not working on Android

Question

I am using Intercom.presentMessageComposer(initialMessage) to show Intercom with a pre-filled message in my React Native app like this:await Intercom.presentMessageComposer(‘An initial message.’);I’m using this version: "@intercom/intercom-react-native": "^9.3.2"This launches the Intercom messenger on iOS with pre-filled message.On Android, this launches the Intercom messenger but there’s no pre-filled message. Also the message input is not visible on Android.Is this an expected behavior on Android or is it a bug?

Paul Byrne · Answer

Hey ​@Ahmet ArdalPaul here from support engineering to help you out 🤝The quickest fixes to try are: check windowSoftInputMode/configChanges on your MainActivity, capture Android logcat for the presentMessageComposer log, and make sure you’re on a recent RN wrapper + intercom-android SDK.

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