Intercom SDK Android Not Working, Crashing and Not Loading Everywhere

zackgao · 2025-10-27T20:59:10+00:00

We are using Intercom React Native 7.1.0 (Intercom Android 15.8.+) with iOS working fine except for Android. and it keeps crashing.“Something Went Wrong”“Content Cannot Be Loaded”This has been happening for a long time, this doesn’t happen on iOS or the Web.I have tried this solution:We already have this option enabled, and still doesn’t work.I don’t know what is causing this issue as we already have loginUserWithAttributes() in our app and iOS is not breaking with this error message either.We use it like this in our code:await Intercom.setUserHash(user_hash);await Intercom.loginUserWithUserAttributes({ email: user_email, userId: uid,});We want to support lower versions of users on iOS and Android so upgrading is a not an option.Is there a way we can resolve this.

Intercom SDK Android Not Working, Crashing and Not Loading Everywhere | Community

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