iOS app getting rejected by Apple due to Intercom camera permission dialog | Community
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This is specifically for the followup camera request (“<app> does not have access to your camera”) after declining the first camera request.

 

From Apple:

Guideline 5.1.1 - Legal - Privacy - Data Collection and Storage


The app encourages or directs users to allow the app to access the camera. Specifically, the app directs the user to grant permission in the following way(s):

- A custom message asks users to reconsider their decision after they deny the permission request.

Permission requests give users control of their personal information. It is important to respect their decision about how their data is used.

Next Steps

To resolve this issue, please revise the permission request process in the app to not ask the user to reconsider denying permission.

Hey ​@Gabriel Uribe Paul here from weekend support engineering.

Apple’s review team is enforcing App Store Guideline 5.1.1, which restricts how apps handle permission re-requests.

You can’t directly prompt users to change their camera settings after they’ve denied access, especially not with messaging that encourages or pressures them to reconsider.

I would not show a follow-up message like “ does not have access to your camera. Please enable it.”

Instead, detect the denied state silently and show neutral messaging, such as:

To use the camera feature, you can enable access in your device settings.

Include a button that opens the device settings, but without explicitly asking the user to change it.

Replace any follow-up prompts with a passive explanation and optionally a “Go to Settings” button, without any persuasive or emotional language.

Let me know if you’d like help reviewing the exact copy you're using I can help make it Apple-compliant while still guiding users effectively. 🤜💥🤛

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