iOS SDK 19.3.0 when opening article directly | Community
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iOS SDK 19.3.0 when opening article directly

  • October 27, 2025
  • 3 replies
  • 99 views
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When using `Intercom.presentContent(.article(id: articleId))` with the current version of the iOS SDK (19.3.0), the app presents an empty view for a second or two and then crashes after outputting the following.

*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[IntercomSDKPrivate.ArticleHostingController setContentDelegate:]: unrecognized selector sent to instance 0x12aeec000'

*** First throw call stack:

(0x1863e28c8 0x1833597c4 0x18647e838 0x18cfb1484 0x18635f4f8 0x1863673a0 0x10915b2f4 0x18645dd64 0x10913e12c 0x10787c63c 0x1078962d0 0x1078b74c0 0x10788c778 0x10788c6b4 0x186384520 0x186336d14 0x186335c44 0x225726498 0x18bcb0ddc 0x18bc55b0c 0x18bd91860 0x10bad5448 0x10bad53bc 0x10bad7308 0x1833aee28)

Exception received: NSInvalidArgumentException - -[IntercomSDKPrivate.ArticleHostingController setContentDelegate:]: unrecognized selector sent to instance 0x12aeec000

 

3 replies

Paul Byrne
Intercom Team
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  • Paul ByrneIntercom Team
  • Intercom Team
  • 118 replies
  • October 30, 2025

Hi ​@Danni Stjernegård Paul here from support engineering to help you out 🤝 

The issue was first seen immediately after upgrading to 19.3.0 and is repeatable on every attempt. The problem remains open, is acknowledged by Intercom engineering as customer-discovered, and multiple customer reports exist (including community forum threads and support conversations). No complete workaround or fix is available at this time. Furthermore, after the latest patch (v19.3.1), customers report that the crash was fixed, but now article views sometimes load empty, and the close ('X') button does not respond; only the swipe-to-dismiss gesture works.

 

For these types of issues, I get that it’s helpful to see whether other members are experiencing the same thing quickly. For further investigation, I would always recommend you reach out to the support team directly. 

S
  • Selma
  • New Participant
  • 3 replies
  • November 3, 2025

We’re using intercom-react-native@9.3.1 (iOS SDK 19.3.1) and the observed behaviour when opening article by id is opens empty (all white) overlay that stays there permanently (no crash after a few seconds).

 

This is an absolute no-go for us. Is there any stable 9.x.x version of intercom-react-native that we could bump from 8.x.x without risking any article-related issues?

S
Intercom Team
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  • Sean MIntercom Team
  • Intercom Team
  • 37 replies
  • November 11, 2025

Hi ​@Selma Seán here from the Intercom engineering support team 👋

Fixes for issues with articles have been released in recent versions can you upgrade to to 9.3.2 and see if that resolves the issue?


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