Hi @Danni Stjernegård Paul here from support engineering to help you out 🤝
The issue was first seen immediately after upgrading to 19.3.0 and is repeatable on every attempt. The problem remains open, is acknowledged by Intercom engineering as customer-discovered, and multiple customer reports exist (including community forum threads and support conversations). No complete workaround or fix is available at this time. Furthermore, after the latest patch (v19.3.1), customers report that the crash was fixed, but now article views sometimes load empty, and the close ('X') button does not respond; only the swipe-to-dismiss gesture works.
For these types of issues, I get that it’s helpful to see whether other members are experiencing the same thing quickly. For further investigation, I would always recommend you reach out to the support team directly.
We’re using intercom-react-native@9.3.1 (iOS SDK 19.3.1) and the observed behaviour when opening article by id is opens empty (all white) overlay that stays there permanently (no crash after a few seconds).
This is an absolute no-go for us. Is there any stable 9.x.x version of intercom-react-native that we could bump from 8.x.x without risking any article-related issues?
Hi @Selma Seán here from the Intercom engineering support team 👋
Fixes for issues with articles have been released in recent versions can you upgrade to to 9.3.2 and see if that resolves the issue?
