Hi, we tried to integrate the voice transcription feature in our iOS application but we encountered an issue with the SDK. We have a HTTP Error: 401 unauthorized, with message “Tried to transcribe audio but there was a network error”All other features (message, document, photos) work correctly and our Android version succeed to use voice transcription.We check this list and seems ok in our side : Verify iOS preprod Identity Verification secret in Intercom dashboard (Security Settings → Identity Verification → iOS → Preprod) Ensure backend generates ios_user_hash with correct iOS preprod secret Upgrade Intercom SDK to latest version both apps Add NSSpeechRecognitionUsageDescription permission in Info.plist files Ensure setUserHash is called before any other Intercom methodI extract the intercom log : [Intercom] Push Notifications Handler: AUTO[Intercom] INFO - Checking if user identity matches existing identity.[Intercom] INFO - User identity matches existing identity.[Intercom] INFO - Updating user attributes.[Intercom] INFO - Not updating user. Duplicate user attributes.[our log] succeed to connect user to intercom (result from Intercom.loginUser)[Intercom] Push Notifications Handler: AUTO[Intercom] Push Notifications Handler: AUTO[our log] Speech recognition authorization granted[Intercom] Push Notifications Handler: AUTO[Intercom] ERROR - Tried to transcribe audio but there was a network error - HTTP Error: 401 unauthorizedVoice transcription API error: serverError(IntercomSDKPrivate.APIErrorType.serverError(401)) Do you have any idea of our problem ? Best regards

Hey @Ludovic GarreauPaul here from support engineering to help you out 🤝I need to gather some data, if that ok :)WhatIntercom iOSSDK version are theyusing? (theymention "latest" but I need theexactversion number)Isthis happeningforall usersorspecificusers?Are theyusing IdentityVerification for theirworkspace? (appearsyesbased on theirchecklist)Canyou providethe fullAPIrequest/response ifavailablefromiOSnetworklogs?

iOS voice transcription failed

iOS voice transcription failed | Community

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