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Issue with Intercom Android SDK 15.6.1

  • February 16, 2024
  • 5 replies
  • 150 views

We are experiencing a few crashes with the following exception on Intercom Android SDK 15.6.1. Can you help handle the exception gracefully?

 

Fatal Exception: java.net.MalformedURLException: no protocol: 
       at java.net.URL.<init>(URL.java:601)
       at java.net.URL.<init>(URL.java:498)
       at java.net.URL.<init>(URL.java:447)
       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.prepareBitmap(PreviewViewModel.kt:114)
       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$get_state$p(PreviewViewModel.kt:33)
       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel.access$prepareBitmap(PreviewViewModel.kt:33)
       at io.intercom.android.sdk.ui.preview.viewmodel.PreviewViewModel$saveImage$1.invokeSuspend(PreviewViewModel.kt:68)
       at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
       at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:108)
       at kotlinx.coroutines.internal.LimitedDispatcher$Worker.run(LimitedDispatcher.kt:115)
       at kotlinx.coroutines.scheduling.TaskImpl.run(Tasks.kt:103)
       at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:584)
       at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:793)
       at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:697)
       at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:684)

 

Pinned reply

February 27, 2024

Hi there,

I can’t be 100% sure if the update resolves the issue, but if you do that and the issue persists, please reach out to us via Messenger, and we will try to figure this out together.
 

5 replies

mateusz.leszkiewicz
Intercom Team
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Hi there, It’s Mat from the Support Engineering Team 😀

Can you please update your SDK to 15.6.2 (the latest SDK) and check if the issue persists?

If not, please reach out to us via Messenger to further investigate the issue.


  • Author
  • New Participant
  • 1 reply
  • February 27, 2024

Hi Mateusz,

The changelog of 15.6.2 and 15.6.3 doesn’t indicate this issue was fixed. Can you verify if it was resolved?


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5
Pinned reply

Hi there,

I can’t be 100% sure if the update resolves the issue, but if you do that and the issue persists, please reach out to us via Messenger, and we will try to figure this out together.
 


  • New Participant
  • 1 reply
  • October 21, 2024

I am facing the same issue on latest build 15.10.3...any solution to it?


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

Hi @Muneeb,

Can you please reach out to us to see if we can help you resolve the issue here?


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