I'm using React Native 0.78.3 and using Intercom SDK version @intercom/intercom-react-native 8.6.0. While most features work correctly, the app freezes and crashes on iOS after I open an in-app Intercom message and swipe left to right (from the left edge of the device) to close the Intercom UI View.
Reproduction Steps
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Launch the app on iOS.
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Trigger an in-app Intercom message.
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Try to swipe left to right (from the left edge of the device) to close the Intercom UI View.
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App becomes unresponsive and eventually crashes.
We’ve tried on other apps that are using the Intercom SDK and see that the issue is happening.
The issue was fixed in @intercom/intercom-react-native 7.2.1 https://github.com/intercom/intercom-react-native/releases/tag/7.2.1 but it happens again on later versions.
Updated
I’ve tried to upgrade to the latest version of @intercom/intercom-react-native 9.1.1 and the issue frozen whole app does not happen anymore but all the buttons in the intercom window are still frozen and we can’t not do any interactions even tapping the close button to close the intercom chat except swiping down to dismiss.
Please help me take a look at this issue because it’s effecting thousands of users and also let me know if I can provide any further information for you guys. Thanks a lot.