The app freezes and crashes on iOS after opening an in-app message and tapping either the close button or the React component. | Community
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I'm upgrading to React Native 0.77.2 and using Intercom SDK version @intercom/intercom-react-native 8.5.0. While most features work correctly, the app freezes and crashes on iOS after I open an in-app Intercom message and tap either the close button or interact with a Reaction within the message.

 

Reproduction Steps

  1. Launch the app on iOS.

  2. Trigger an in-app Intercom message.

  3. Tap the "Close" button or interact with a React component rendered within the message.

  4. App becomes unresponsive and eventually crashes (ANR).

 

Relevant Logs (Xcode + Sentry)

 

  • Sentry Breadcrumbs show lifecycle events for multiple Intercom-related view controllers:

    • ICMNoteViewController

    • ICMFullScreenInAppViewController

    • ICMInAppHeaderViewController

    • IntercomSDK_ITBBlockListViewController

  • A user touch event was captured:

    [SentryBreadcrumb] category = touchmessage = closeview = <UIButton frame=(317 4; 44 44)>

  • Multiple slow frame detections logged by SentryFramesTracker:

    [SentryFramesTracker] Detected slow frame starting at …
     

  • ANR (Application Not Responding) warning:

    [SentryANRTrackerV1] ANR detected.

 

The title should be:


The app freezes and crashes on iOS after opening an in-app message and tapping either the close button or the Reaction button.

Downgrade to 7.2.1 solved the problem. However, it would be great if you can solve this.

This should not be marked as answered because the issue is still there. Intercom supporters please help us let the development team know to this issue. Thanks a lot. 

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