Add “Conversation ID” as an attribute in macros | Community
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Add “Conversation ID” as an attribute in macros

  • July 1, 2025
  • 2 replies
  • 111 views
K

Add “Conversation ID” as an attribute in macros, so it would be automatically filled with the relevant Converation’s ID when using the macro.

JHarlowe

2 replies

Nur Nahid
Expert User ✨
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  • Nur Nahid
  • Expert User ✨
  • July 2, 2025

Having Conversation ID as a dynamic attribute in macros would be super useful, especially for referencing specific conversations in follow-ups or when syncing with external tools.

It could save time and reduce manual copy-paste, especially in support workflows or integrations.

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JHarlowe
E
Intercom Team
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Hi ​@Nur Nahid & ​@Karl ! Ebenezer here from Engineering Support👋.

This is a really great idea, thanks for the feedback. I’ll make sure to bring this to the Team.

You can also add this to our wish list platform

Ebenezer - Customer Support Engineer
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