Any suggestions on how to solve infinite loops in Series

Question

Hi, everyone!I’m working on a onboarding series right now, and I want to make sure the majority of our users see the product tour. So we’ve put a series that includes said product tour, where they enter as soon as they sign up, we check a couple of things, such as language, and then we trigger the product tour. Then, in case the user goes offline before receiving the product tour, we’ve set up an email to reel them back to the app. Here’s the issue, if I direct them to the tour right after clicking on a button o whatever in the email, it creates an infinite loop.Has anyone else had a similar situation? How did you got around solving it? Should we include a second product tour for the email path?Thank you🙏🏽

mateusz.leszkiewicz · Accepted Answer

Hi Lucia,It’s Mat from the Support Engineering Team 😀It looks as a bug to me, please reach out to us to get this sorted.In the meantime, I would recommend using Checklist (and implement the product tour within this checklist).In that way, your customers will be reminded to finish the tour until they are done with it.

mateusz.leszkiewicz · Answer

Hi Lucia,I think I know what you are talking about. I am sure there is a way to mitigate the issue of infinite loop.If you want, my colleagues who specialise in the series will help you come up with the fix.All you need to do is reach out to us via Messenger in your Workspace😎

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