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Anyone asking for two csat scores?

  • May 28, 2026
  • 6 replies
  • 199 views
A
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I want to ask how people feel about the Support in that specific interaction, and how they feel about our product overall. 

I can’t add two CSATs with intercom because one overrides the next. Is there an App you recommend to get this feel? 

Best answer by Aleksei O

I see! In this case, you are 100% looking at 3rd party CSAT tool, which is sent to the user as an app. Simplesat should do the trick for you :) 

    6 replies

    Aleksei O
    Super User ✨
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    • Aleksei O
    • Super User
    • May 28, 2026

    Hi ​@Anthony Miller 2 ! I have used Simplesat before, and I think you should be able to send different surveys for both. Could you tell a bit more about what you’d like to accomplish? 

    Book a free call with me here: https://calendar.app.google/gpYYAHW6M5j9inEN8
    A
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    Hi ​@Anthony Miller 2 ! I have used Simplesat before, and I think you should be able to send different surveys for both. Could you tell a bit more about what you’d like to accomplish? 

    I am looking for customer insights into our service, and our product. Right now, our service seems to be getting penalized for some perceived holes in our product functionality and I need deeper insight into that.

    Aleksei O
    Super User ✨
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    • Aleksei O
    • Super User
    • Answer
    • June 1, 2026

    I see! In this case, you are 100% looking at 3rd party CSAT tool, which is sent to the user as an app. Simplesat should do the trick for you :) 

    Book a free call with me here: https://calendar.app.google/gpYYAHW6M5j9inEN8
      S
      Intercom Team
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      Hi ​@Anthony Miller 2, Seán here from the Fin technical support team 👋

      ​@Aleksei O is right, this is currently a product limitation. That said, we always love hearing what our customers want, and the best place to share feedback like this is our Community Product Wishlist. I'd recommend searching there first to see if a similar request already exists, and if it does you can upvote it or add your comments. If not, you can create a new one here: Product Wishlist.

        A
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        Hi ​@Anthony Miller 2 ! I have used Simplesat before, and I think you should be able to send different surveys for both. Could you tell a bit more about what you’d like to accomplish? 

        How are you sending two surveys? According to the Simplesat documentation, it will still only send the one. 
        Thanks!

        Aleksei O
        Super User ✨
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        • Aleksei O
        • Super User
        • June 10, 2026

        ​@Anthony Miller 2 sorry, missed this one! Based on this page: https://help.simplesat.io/en/articles/5230032-intercom-integrations

         

        You would need to send the first one as an app, so as a part of Macro or a Workflow step where you get to choose which survey to send. I don’t think you can send both at the same time, though (and it’s a bad UX anyway). 

        Another alternative is to use Intercom CSAT in the conversation and send the other survey as an outbound message on the URLs where Intercom “lives’ :) 

        Book a free call with me here: https://calendar.app.google/gpYYAHW6M5j9inEN8
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