Hello Hosam
Yes it is possible, you can do it as follows
1. Create a dynamic, event-based output message:
• Go to the Outbound section and create a new message.
• Under "When to send", add a custom event rule.
2. Configure team inbox assignment:
• When creating the message, choose the team inbox to which replies should be assigned.
3. Use a Workflow for immediate notification:
• Create a Workflow triggered by the same custom event.
• Add an "Add a note" action to create an internal note in the conversation.
• This will alert your team to the new conversation without waiting for the customer to respond.
Remember that events that occurred before the message was activated will not trigger it.
Hope it helps!
