Hey, we have a React Native app that uses Intercom via RN package. I can’t seem to press the top right X button to close the survey when viewing the survey from a customer demo account. Any ideas? Thanks!
Answered
Bug with iOS app surveys not closing
Best answer by Karla T
Hi
Thanks for reaching out! This sounds like it could be a gesture conflict between Intercom’s native survey view and React Native’s gesture handling.
To start, could you confirm which version of @intercom/intercom-react-native you’re using? The latest version is 9.8.0, and we’ve fixed a few touch/UI issues in recent releases—so updating is a great first step if you’re not already on it.
If you’re still seeing the issue after updating, feel free to share a bit more detail and we can create a conversation to have our support team take a closer look.
It would be especially helpful to know:
- Which platform you’re testing on (iOS, Android, or both)
- Your React Native version
- Whether you’re using
react-native-gesture-handler
+1- Intercom Team
- Answer
Hi
Thanks for reaching out! This sounds like it could be a gesture conflict between Intercom’s native survey view and React Native’s gesture handling.
To start, could you confirm which version of @intercom/intercom-react-native you’re using? The latest version is 9.8.0, and we’ve fixed a few touch/UI issues in recent releases—so updating is a great first step if you’re not already on it.
If you’re still seeing the issue after updating, feel free to share a bit more detail and we can create a conversation to have our support team take a closer look.
It would be especially helpful to know:
- Which platform you’re testing on (iOS, Android, or both)
- Your React Native version
- Whether you’re using
react-native-gesture-handler
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