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Callback on survey complete

  • March 5, 2024
  • 1 reply
  • 245 views
U

I need to trigger an action within my application when the user either completes the survey or cancels it. Similar to how we currently initiate the survey (Intercom('startSurvey', XXXXX);), I require a comparable mechanism to execute a function upon survey completion or closure.

Thank you.

Best answer by bernice

Hey @User279 👋 While there is no JS method for when a Survey is completed, you can use Webhooks to identify when a user has completed a Survey and then trigger an action. To achieve this, you’ll be using the content_stat.survey topic 🚀 You can then track the following Survey events:
- receipt (Survey shown)
- goal_success
- answer
- click
- completion
- dismissal

1 reply

bernice
Expert User ✨
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  • bernice
  • Expert User ✨
  • Answer
  • March 11, 2024

Hey @User279 👋 While there is no JS method for when a Survey is completed, you can use Webhooks to identify when a user has completed a Survey and then trigger an action. To achieve this, you’ll be using the content_stat.survey topic 🚀 You can then track the following Survey events:
- receipt (Survey shown)
- goal_success
- answer
- click
- completion
- dismissal

B | Technical Support Engineer
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